How can we help? 💌

That's your LoveIOU gift. Our checkout is run by Stripe, and Stripe's Link service is the official reseller for each purchase. That's why the charge shows as LINK.COM* LOVEIOU and why your receipt comes from Link.

Don't recognize it? Someone in your household may have made a gift for a loved one. If it still doesn't look right, email us before contacting your bank. We'll sort it out quickly.

Within 7 days of buying, you can get a full refund for any reason. Email support@loveiou.com from the address you used at checkout (or tell us that address and roughly when you paid). No need to explain.

We refund the full amount, including tax, to your original payment method. Banks usually show it within 5–10 business days. Charged twice, or your link never worked? We'll refund that any time. See our refund policy for details.

Each gift is a one-time payment of $9.99 USD, plus any sales tax or VAT where you live. In some countries, checkout shows the price in your local currency. Nothing renews and nothing else is ever charged.

Link emails your receipt to the address you used at checkout, right after you pay. If you can't find it, check your spam or promotions folder, or ask us and we'll help.

Try these first:

• On the device and browser you used to make the gift, open loveiou.com. Your gifts are listed under Your gifts, with Copy and Open buttons.
• If you shared the link by text or email, it's still in that conversation.

Still nothing? Email us with the email you used at checkout, and we'll send your link back.

Don't worry, your payment is recorded and your gift is unlocked. Look under Your gifts on loveiou.com in the same browser. If it's not there, email us with the email you used at checkout and we'll send the link.

Yes. While the tab you made it in is still open, go Back in the builder, change anything, then return to the last step. The same link updates and nothing is charged again.

If you've already closed that tab, email us what you'd like changed (a typo, a different photo…) and we'll help.

Only people who have the link. Each link contains a long random code that can't realistically be guessed, and gifts aren't listed or searchable anywhere. But anyone you forward the link to can open it and redeem coupons, so share it only with the person it's for. If it got out by mistake, tell us.

iPhone / iPad (Safari): open your gift link, tap the Share button (the square with an arrow), then Add to Home Screen.

Android (Chrome): open your gift link, tap the ⋮ menu, then Add to Home screen or Install app.

It then opens like an app, and your drawn and redeemed coupons are kept.

No. Your progress (which coupons you've drawn and redeemed) is saved with your gift, so it shows up wherever you open the same link.

Each gift has an expiry date chosen by the person who made it, and you'll see it on the gift. Need more time? Ask them nicely. 😉

Email support@loveiou.com with the gift link (or the email you used at checkout), and we'll delete it. Read our Privacy Policy for everything we store and why.